At Penneys-ie.com, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, you may return it within 30 days of receipt for a full refund or exchange under the following conditions:
1. **Eligibility for Returns**: Items must be unused, in their original packaging, and in the same condition that you received them.
2. **Return Process**:
– To initiate a return, please contact our customer service at info@penneys-ie.com or call us at 901-649-3203.
– You will receive instructions on how to return your item.
3. **Shipping Costs**: Customers are responsible for the shipping costs associated with returning items unless the return is due to an error on our part (e.g., wrong item sent).
4. **Refunds**: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
5. **Exchanges**: If you wish to exchange an item for a different size or color, please follow the return process first, and then place a new order for the desired item.
6. **Non-Returnable Items**: Certain items are non-returnable, such as gift cards and any items marked as final sale.
For any further questions regarding our returns policy, please do not hesitate to reach out to us.
Thank you for shopping with Penneys-ie.com!